Return Policy
At Braziersart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth experience
Return Eligibility
- Timeframe: You may return items within 30 days of receiving your order.
- Condition: Items must be in their original condition, unused, and in the original packaging. All tags and labels should be attached.
Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Clearance or sale items (unless otherwise specified)
How to Initiate a Return
- Contact Us: Reach out to our customer service team at braziersart@gmail.com or +1 4063380862 to initiate your return. Please provide your order number and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send the item back.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item for a different product or size, please contact us for assistance. We will guide you through the exchange process.
Questions?
If you have any questions about our return policy or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help!